Guide to Getting a Full Bond Refund When Moving Out

As your premier removalists on the Sunshine Coast, we are here to help you move to a new house, as well as to give you advice on things that help you with the process. Getting your bond refund is one thing that you would like to happen and there are some things you can do to ensure that you do. When you’re ready to move, contact Caloundra Removals & Storage and we’ll help you every step of the way. In the meantime, check out these tips for getting your bond refund.

Take Care with Your Initial Condition Report

When you move in, make sure you properly fill out your initial condition report. This will play a part in your final inspection and can influence whether you get your bond refund or not. When you arrive, make sure you note down any damage in your condition report, even if they seem minor. That way they don’t get worse and then deducted from your bond refund. Mention any issues at your final inspection.

Clean Thoroughly

You must do your end of lease clean before you can expect to get your bond refund. Use your initial condition report and make sure the property is in the same condition it was when you moved in. Once everything has been removed, you can go room by room and clean well before turning it over to the owner. If you prefer, you can hire a cleaning crew to tackle this job for you

Know How it Works

Make sure you know how the bond process works in your state, which may be different from other states. Do some research on how the entire system operates so that you understand what is expected from you and what you can expect from the property owner. Knowing what might get in the way of your bond refund can help you take steps to make sure that doesn’t happen.

How long does a bond refund take?

You probably want to know how long it will take before you get your bond refund back. This varies by state and can take as little as 2 to 3 days, or as long as 14 days. It’s a good idea to get an idea of how long you can expect to wait so you can look for your payment if it hasn’t arrived on time.

Ready to get started on your big move and need the help of removalists on the Sunshine Coast? Call Caloundra Removals & Storage today to get a quote.



Following the recent lockdown for South East Queensland, we can advise we are operating as normal as our industry is deemed an essential service. Our crews have all the required PPE and many are being regularly tested.

Unfortunately our Sydney operation based in Ingleburn is restricted to receiving and dispatching freight from our warehouse only.

We are not servicing Victoria ourselves but are working closely with our agents of more than 20 years to ensure we service our customers moving to or from Victoria the best we can.

North Queensland is operating as per normal.

If there are any queries or concerns involving your removal, please feel free to call on 1300 723 783 or email:

CALOUNDRA REMOVALS & STORAGE is committed to ensuring the health and safety of workers and others affected by our work activities.  We place the highest priority on making sure work activities are carried out safely and reasonable measures are taken to remove (or reduce if they can’t be eliminated) risks to the health and safety of workers and others.  People are our most important asset and safety is everyone’s responsibility.

Exposure to the Coronavirus (COVID-19) is a potential hazard for workers and other people at workplaces. CALOUNDRA REMOVALS & STORAGE will apply the necessary measures in order to protect workers and all other persons from contracting COVID-19.

CALOUNDRA REMOVALS & STORAGE will to keep up to date with the latest COVID-19 information and advice to ensure that any action taken is measured and appropriate. This includes closely monitoring the Australian Government Department of Health and any advice from state or territory government agencies.

CALOUNDRA REMOVALS & STORAGE will initiate control measures that include but are not limited to the following:

  • Review and promote our infection control procedure.
  • Ensuring workers are aware of the isolation/quarantine periods in accordance with advice from the Australian Government Department of Health.
  • Providing clear advice to workers about actions they should take if they become unwell or think they may have the symptoms of coronavirus, in accordance with advice from the Australian Government Department of Health and state or territory health department.
  • Eliminating or minimising international work travel, in line with the travel advice on the Australian Government’s Smartraveller website.
  • Providing regular updates to workers about the situation and any changes to organisational policies or procedures.
  • Contingency planning to manage staff absences
  • Providing workers with information and links to relevant services should they require support.

Workers also have a duty to take reasonable care for their own health and safety and to not adversely affect the health and safety of others. Workers should be reminded to always practice good hygiene and other measures to protect themselves and other against infection. This includes:

  • To self-isolate if returning from an overseas trip, or being in close contact with someone who has a confirmed case of COVID-19
  • Washing their hands often, with soap and water, or carrying hand sanitiser and using it as needed
  • Covering their mouth when coughing or sneezing, but not using their hands to do so
  • Seeing a health care professional if they start to feel unwell
  • If unwell, avoiding contact with others (including shaking hands or other touching, such as hugging).
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