Insurance

Protect Your Possessions

Caloundra Removals & Storage suggests you beware of companies advising you get free insurance. A removal company may tell you that you get FREE insurance with their company.

THERE IS NO SUCH THING!!!

Workers Unloading a Truck — Caloundra Removals & Storage in Sunshine Coast, QLD

Removal & Storage Insurance

If you require insurance for your removal and/or storage, we can provide this. We will require an Insurance Declaration to be completed.

We will then provide you with a Certificate of Insurance. This must be arranged prior to your goods being removed.

A removals company cannot arrange or advise on any form of insurance cover, protection or indemnity, unless they hold an AFS licence or they are authorised representatives of a licensee.

Since March 2004 the law has imposed higher standards that protect you whenever you deal with businesses offering financial services.

Insurance cover by a removal company whether it’s ‘free’ or otherwise, is a financial service.

All businesses that offer ‘financial services must hold an Australian financial services licence or be an authorised representative of a licensee.

You’ll hear some people call this ‘AFS licence’. These businesses must be registered with the Australian Securities and Investments Commission.

Caloundra Removals & Storage are authorised to give you general advice about and arrange storage insurance pertaining to your removal.

We have undertaken appropriate training and have the documentation required by ASIC.

Frequently Asked Questions

Insurance is not included in your quote, nor can it be, if you require insurance for your removal and/or storage, we can provide this. We will require an Insurance Declaration to be completed. We will then provide you with a Certificate of Insurance. This must be arranged prior to your goods being removed.

Restricted Cover will cover for any accidental loss or damage only if the conveying vehicle is involved in an accident. It will not cover any loss or damage during the normal course of handling, loading and unloading.

Full Cover will cover for any loss or damage throughout the moving process except for goods packed into boxes by anyone other than the removalist. There is also no cover for electrical failure if there is no external damage to an item.

Most insurance companies will not insure goods stored in containers that are not undercover. We can arrange cover for your goods whilst stored with us. This cover is relatively inexpensive and covers the following:

Fire, lightning, earthquake, storm and tempest, flood, riots, explosion and impact damage and also burglary to a value of $25,000 per customer.

Call Now

Following the recent lockdown for South East Queensland, we can advise we are operating as normal as our industry is deemed an essential service. Our crews have all the required PPE and many are being regularly tested.

Unfortunately our Sydney operation based in Ingleburn is restricted to receiving and dispatching freight from our warehouse only.

We are not servicing Victoria ourselves but are working closely with our agents of more than 20 years to ensure we service our customers moving to or from Victoria the best we can.

North Queensland is operating as per normal.

If there are any queries or concerns involving your removal, please feel free to call on 1300 723 783 or email: operations@caloundraremovals.com.au

CALOUNDRA REMOVALS & STORAGE is committed to ensuring the health and safety of workers and others affected by our work activities.  We place the highest priority on making sure work activities are carried out safely and reasonable measures are taken to remove (or reduce if they can’t be eliminated) risks to the health and safety of workers and others.  People are our most important asset and safety is everyone’s responsibility.

Exposure to the Coronavirus (COVID-19) is a potential hazard for workers and other people at workplaces. CALOUNDRA REMOVALS & STORAGE will apply the necessary measures in order to protect workers and all other persons from contracting COVID-19.

CALOUNDRA REMOVALS & STORAGE will to keep up to date with the latest COVID-19 information and advice to ensure that any action taken is measured and appropriate. This includes closely monitoring the Australian Government Department of Health and any advice from state or territory government agencies.

CALOUNDRA REMOVALS & STORAGE will initiate control measures that include but are not limited to the following:

  • Review and promote our infection control procedure.
  • Ensuring workers are aware of the isolation/quarantine periods in accordance with advice from the Australian Government Department of Health.
  • Providing clear advice to workers about actions they should take if they become unwell or think they may have the symptoms of coronavirus, in accordance with advice from the Australian Government Department of Health and state or territory health department.
  • Eliminating or minimising international work travel, in line with the travel advice on the Australian Government’s Smartraveller website.
  • Providing regular updates to workers about the situation and any changes to organisational policies or procedures.
  • Contingency planning to manage staff absences
  • Providing workers with information and links to relevant services should they require support.

Workers also have a duty to take reasonable care for their own health and safety and to not adversely affect the health and safety of others. Workers should be reminded to always practice good hygiene and other measures to protect themselves and other against infection. This includes:

  • To self-isolate if returning from an overseas trip, or being in close contact with someone who has a confirmed case of COVID-19
  • Washing their hands often, with soap and water, or carrying hand sanitiser and using it as needed
  • Covering their mouth when coughing or sneezing, but not using their hands to do so
  • Seeing a health care professional if they start to feel unwell
  • If unwell, avoiding contact with others (including shaking hands or other touching, such as hugging).