Insurance
Protect Your Possessions
Caloundra Removals & Storage suggests you beware of companies advising you get free insurance. A removal company may tell you that you get FREE insurance with their company.
THERE IS NO SUCH THING!!!
Removal & Storage Insurance
If you require insurance for your removal and/or storage, we can provide this. We will require an Insurance Declaration to be completed.
We will then provide you with a Certificate of Insurance. This must be arranged prior to your goods being removed.
A removals company cannot arrange or advise on any form of insurance cover, protection or indemnity, unless they hold an AFS licence or they are authorised representatives of a licensee.
Since March 2004 the law has imposed higher standards that protect you whenever you deal with businesses offering financial services.
Insurance cover by a removal company whether it’s ‘free’ or otherwise, is a financial service.
All businesses that offer ‘financial services must hold an Australian financial services licence or be an authorised representative of a licensee.
You’ll hear some people call this ‘AFS licence’. These businesses must be registered with the Australian Securities and Investments Commission.
Caloundra Removals & Storage are authorised to give you general advice about and arrange storage insurance pertaining to your removal.
We have undertaken appropriate training and have the documentation required by ASIC.
Frequently Asked Questions
What kind of insurance is provided?
Insurance is not included in your quote, nor can it be, if you require insurance for your removal and/or storage, we can provide this. We will require an Insurance Declaration to be completed. We will then provide you with a Certificate of Insurance. This must be arranged prior to your goods being removed.
My insurance company will not insure my goods whilst in storage with you. Why not?
Most insurance companies will not insure goods stored in containers that are not undercover. We can arrange cover for your goods whilst stored with us. This cover is relatively inexpensive and covers the following:
Why should I consider removal and storage insurance?
Removal and storage insurance is important during any move, whether you’re relocating across town or interstate. Even with experienced removalists, accidents can happen and your belongings could be at risk of damage, loss or theft during transit or storage. While reputable removal companies take every precaution to protect your items, factors beyond their control can still pose risks. Having insurance in place ensures you’re protected financially if something goes wrong, offering peace of mind throughout the moving process.
What does removal and storage insurance cover?
Removal and storage insurance typically covers any loss or damage to your belongings during moving. This includes coverage while your items are being handled and transported by the moving companies. There are varying levels of insurance coverage available, from basic coverage, which provides minimal protection, to full-value protection, which offers more comprehensive coverage, ensuring that lost, damaged or destroyed items are compensated.
Are there any exclusions in removal and storage insurance?
Yes, there are exclusions. Common exclusions in removal and storage insurance include damage due to natural wear and tear, atmospheric or climatic conditions or items packed by the owner. Additionally, certain valuable items like jewellery, fine art or cash may not be covered by standard policies. It’s important to thoroughly review the policy details or speak to an insurance advisor to understand all exclusions that may apply.
How can I ensure I have adequate coverage for my move and storage?
To ensure adequate coverage, assess the value of your belongings and determine what type of insurance coverage suits your needs. For high-value items, consider opting for full-value protection or third-party insurance for additional coverage limits. It’s crucial to declare all items accurately and opt for a coverage amount that reflects their current market value or replacement costs. Engage with your removalist company or insurance provider to tailor the insurance plan that best fits your requirements and covers all potential risks.
What happens if my items are damaged or lost during transit but before they are stored?
If your items are damaged or lost during transit before storage, the type of insurance you have will dictate the compensation process. With basic coverage, you may receive a minimal amount based on the weight of the items, not their actual value. In contrast, full-value protection plans will cover the repair, replacement or cash settlement of the damaged or lost items at their current market value. It’s important to immediately report any losses or damages to the removalist company and complete any necessary claim documentation to facilitate compensation.
