Frequently Asked Questions

There are a number of things that we cannot move.  These items are often dangerous and/or illegal to be transported.  In some cases insurance companies refuse any settlement if these types of goods have found to be moved.  Below is a list including the most common items that cannot be transported.

• Aerosol cans
• Flammable items (lighters, lighter fluid etc.)
• Fire extinguishers
• Paints, thinners, methylated spirits
• Ammunition
• Matches
• Batteries

You should arrange a removalist as early in the moving process as possible. Moving time is a very busy and stressful time. Booking a removalist early takes away some of the worry about the upcoming move. Once booked, we can provide you with packing materials to allow you to get a head start on your packing.

Insurance is not included in your quote, nor can it be, If you require insurance for your removal and/or storage, we can provide this. We will require an Insurance Declaration to be completed. We will then provide you with a Certificate of Insurance. This must be arranged prior to your goods being removed.

We must have someone present at both uplift and delivery. This allows us to remove all goods that require moving and correct placement of furniture at the delivery. As we complete a written inventory for most local removals, we need these to be signed at each end.

The earlier the better. The removal industry is seasoned and the busiest months are December and January. If you’re looking to move at this time of year we suggest getting a booking at least 4 weeks in advance.

Yes. We have specific equipment to move pool tables although if the table is large and has more than 1 piece of slate, you will need a specialist to remove the cloth and dismantle.

Be as prepared as possible. We always recommend to start prepping for your move as early as possible. Sorting what you want to take and not take is often the most time consuming part of moving. We recommend you start this process ASAP. Once this is out of the way, the rest is much easier.

We will look after this for you. Our service provides, heavy duty plastic covers for fabric items, packing of TV’s, wrapping of all furniture in thick removalist blankets and dismantling of furniture that should travel as the complete item.

In most cases we dismantle and reassemble furniture. Some items however can be extremely difficult to dismantle and we recommend a specialist to do this for you.

Pre-fabricated furniture, such as Ikea are best left assembled. Once this type of furniture is assembled it should not be dismantled.

Yes. It is very rare that goods can be left in drawers and cupboards. You can however, pack things like soft toys, pillows and donna’s into toyboxes or drawers.

Removalists are liable for damage only if they are negligent, however in the event there is no negligence, insurance cover is always a good option to protect yourself against loss or damage.

This can vary considerably. Removal quotes are predominately based on the amount of furniture and effects that you are moving and how far the goods are to be moved. As there is a large variance in the quality of removal companies, this will also have an affect on pricing. We provide the option of a fixed price or an hourly rate for local moves

To ensure a quality move, we always recommend you use an AFRA (Australian Furniture Removers Association) member. This will give you peace of mind knowing your move is in safe hands.

We generally allow 5-7 days for an interstate removal but our focus is to meet your deadline. Sometimes we are unable to do this, but with enough notice and an allowance for travel time, we are able to meet your needs.

We like as much notice as possible. Generally at least 2 weeks notice will almost ensure that we can meet your required dates.

Our job is getting your goods from one location to another efficiently and safely. We can deliver direct to a new residence or keep stored at our storage facility until you require them to be delivered.