Frequently Asked Questions

Common questions about removals

Below are some of the frequently asked questions we receive from our customers regarding our moving services.

🌏 What does a removalist do?

Our job is getting your goods from one location to another efficiently and safely. We can deliver direct to a new residence or keep stored at our storage facility until you require them to be delivered.

📆 When should I book a removalist?

You should arrange a removalist as early in the moving process as possible. Moving time is a very busy and stressful time. Booking a removalist early takes away some of the worry about the upcoming move. Once booked, we can provide you with packing materials to allow you to get a head start on your packing.

🚚 What kind of insurance is provided?

Insurance is not included in your quote, nor can it be, If you require insurance for your removal and/or storage, we can provide this. We will require an Insurance Declaration to be completed. We will then provide you with a Certificate of Insurance. This must be arranged prior to your goods being removed.

🗓 How soon can I schedule my move?

The earlier the better. The removal industry is seasoned and the busiest months are December and January. If you’re looking to move at this time of year we suggest getting a booking at least 4 weeks in advance.

💲 How much does it cost to hire a removalist?

This can vary considerably. Removal quotes are predominately based on the amount of furniture and effects that you are moving and how far the goods are to be moved. As there is a large variance in the quality of removal companies, this will also have an affect on pricing. We provide the option of a fixed price or an hourly rate for local moves

📦 Should I empty out the contents of my furniture?

Yes. It is very rare that goods can be left in drawers and cupboards. You can however, pack things like soft toys, pillows and donna’s into toyboxes or drawers.

🌏 What cant removalists move?

There are a number of things that we cannot move. These items are often dangerous and/or illegal to be transported. In some cases insurance companies refuse any settlement if these types of goods have found to be moved. Below is a list including the most common items that cannot be transported.
  • Aerosol cans
  • Flammable items (lighters, lighter fluid etc.)
  • Fire extinguishers
  • Paints, thinners, methylated spirits
  • Ammunition
  • Matches
  • Batteries

🏠 How long does an interstate move take?

We generally allow 5-7 days for an interstate removal but our focus is to meet your deadline. Sometimes we are unable to do this, but with enough notice and an allowance for travel time, we are able to meet your needs.

📦 How can I make my move easier?

Be as prepared as possible. We always recommend to start prepping for your move as early as possible. Sorting what you want to take and not take is often the most time consuming part of moving. We recommend you start this process ASAP. Once this is out of the way, the rest is much easier.

🚛 Do I need to be present for the pickup?

We must have someone present at both uplift and delivery. This allows us to remove all goods that require moving and correct placement of furniture at the delivery. As we complete a written inventory for most local removals, we need these to be signed at each end.